Deposit Payment

A NZ$200.00 deposit is required within 14 days of confirmation of your tour arrangements to enable us to hold the reservation. Luxury Lodges have strict deposit, payment and cancellation conditions, which vary for each property. We will advise you of these at time of reservation and confirmation. Your acceptance of these conditions will be required, along with your required deposit.

Final Payment

Final payment will be required 30 days before arrival date in New Zealand. Bookings made within 30 days will require full payment at the time of confirmation. If full payment is not received by required date, services will be cancelled with forfeiture of full deposit.

Tour Design

For Vision to plan a special tour for you, a design fee of NZ$200.00 will be required before the itinerary is forwarded to you. This fee is non-refundable – should you decide not to travel with us. This fee will be used as your deposit for your tour arrangements on confirmation of your booking.

Cancellation

Cancellation fees will be levied relevant to the amount of notice prior to departure.
 More than 30 days – Loss of deposit
 30-7 days – 50% of total price
 Within 7 days – 100% of total price
We recommend travel insurance to cover such eventualities.

Amendments

Once a booking has been confirmed, one amendment will be allowed without incurring any additional costs. Second and subsequent amendments will incur a fee of NZ$100.00 to cover communication and re-documentation costs.

Refunds

No refund will be available on any unused services unless extenuating circumstances apply. In such instances, final decisions will be made at the discretion of the supplier involved. Weather interruptions are beyond our control. However, we will do everything possible to rearrange services in such an event, but cannot be held financially responsible. Travel insurance is strongly recommended for such eventualities.

Luggage

Luggage is limited to two pieces or 20 kilos (44lbs) per person, which is in line with the international airlines allowance. If you are travelling with more than the recommended allowance we need to be informed, so a larger vehicle can be supplied to accommodate this.

Not Included in Tour Cost

The cost of gratuities, insurance, optional sightseeing, excess baggage charges, laundry, drinks, airport taxes and meals, except where indicated, and items of a personal nature are not included in the tour cost.

Travel Documents

It is the responsibility of all travellers to ensure they have in their possession valid passports (expiry date beyond six months of the intended stay) and appropriate visas, where applicable.

Insurance

All travellers are recommended to take out travel insurance cover for all eventualities.

Disclaimer

The client accepts that, once a booking has been made with Vision Limousines and the required deposit paid, they understand and accept all terms and conditions as outlined.

The Fine Print

Vision Limousines shall not in any circumstances be held liable for and will not accept responsibility for the acts, omissions, defaults or failures on the part of hotels or other service providers which are used in their tours.
Vision Limousines will not be responsible or liable (for damage, refund or otherwise) for

1. Government actions, weather. Acts of God, strikes, compulsory quarantine or other services beyond its control
2. The failure of the client to obtain the correct and required documentation (eg. Passports, visas, health certificates)
3. The failure of the client to follow instructions, including but not limited to check in, check out and departure places and times.
4. The delay of, loss of or damage to participants baggage or its contents, with any carrier, provider of accommodation or otherwise.

Vision Limousines reserves the right to use other service providers of a similar high standard at their discretion.